Terms of Service

1 Scope of Services

Ecommerce Mineral Business Consultancy provides eCommerce, digital marketing, marketplace management, website development, SEO, consulting, and business growth services, including but not limited to:

• Marketplace Account Management
• Etsy Management
• Amazon Management
• eBay Management
• Walmart Marketplace Management
• Shopify Store Management
• Website Development
• Shopify Website Development
• WordPress Website Development
• WooCommerce Website Development
• E‑commerce Website Development
• Landing Page Design & Development
• Website Maintenance & Support
• Website SEO
• Marketplace SEO Optimization
• Keyword Research
• Product Listing Creation & Optimization
• Product Description Writing & Optimization
• Competitor Research
• Advertising & PPC Guidance
• Digital Marketing Consultation
• Social Media Marketing Services
• Performance Reporting
• Business Growth Strategy Consultation
• Product Research
• Store Setup & Optimization
• Branding & Marketing Consultation
• Any other service offered by Ecommerce Mineral Business Consultancy

All services are provided with the objective of improving business visibility, operational efficiency, online presence, marketplace performance, and growth opportunities through professional consulting, optimization, development, marketing, and management practices.

2 Nature of Services & Expected Outcomes

Ecommerce Mineral Business Consultancy is committed to delivering professional services based on industry best practices, experience, research, and strategic implementation.

While our services are designed to enhance marketplace visibility, website performance, customer engagement, and business growth potential, actual results may vary depending on several factors that influence online business performance.

Business outcomes may be affected by factors including but not limited to:

• Product quality and uniqueness
• Product pricing strategy
• Market competition
• Customer reviews and ratings
• Inventory availability
• Shipping performance
• Advertising budgets
• Customer behavior
• Seasonal demand
• Marketplace and search engine algorithms
• Platform policy updates
• Economic and industry conditions
• Website maintenance and hosting performance
• Third‑party tools and integrations

As every business, marketplace, and industry operates under different conditions, specific business outcomes, timelines, or performance levels cannot be predicted with certainty and may vary from client to client.

3 Performance Expectations

SEO, digital marketing, marketplace optimization, website development, advertising, and business growth strategies typically require time, consistency, and ongoing optimization to achieve meaningful results.

Clients acknowledge that improvements in visibility, rankings, traffic, engagement, inquiries, conversions, sales performance, or website effectiveness may develop gradually over time depending on:

• Industry competition
• Product category
• Market demand
• Existing account condition
• Website condition
• Advertising investment
• Customer response

4 Client Responsibilities

The client agrees to:

• Provide accurate and complete business information
• Provide required account access when necessary
• Provide product information, images, content, and branding materials as requested
• Maintain product and service quality standards
• Follow applicable marketplace and platform policies
• Implement recommendations where applicable
• Maintain legal compliance for their products and business operations
• Review and approve website designs, content, and deliverables in a timely manner
• Maintain domain registration and hosting services unless otherwise agreed

Timely cooperation and communication from the client are essential for smooth project execution and optimal service delivery. Failure to provide required information, access, approvals, or cooperation may affect service performance, project timelines, and overall outcomes.

5 Marketplace & Platform Compliance

Clients are solely responsible for ensuring that their products, services, listings, content, websites, and business activities comply with the policies and requirements of all marketplaces, platforms, hosting providers, payment gateways, and regulatory authorities.

Ecommerce Mineral Business Consultancy provides guidance and support where applicable; however, final responsibility for compliance remains with the client.

We shall not be responsible for:

• Account suspensions
• Listing removals
• Policy violations
• Marketplace penalties
• Account restrictions
• Product bans
• Regulatory actions
• Website suspension by hosting providers
• Payment gateway restrictions

6 Website Development Terms

For website development projects:

• Project timelines are estimates and may vary based on project complexity and client responsiveness.
• Clients are responsible for providing content, images, logos, product information, and approvals required for project completion.
• Any additional features, revisions, integrations, or changes beyond the agreed scope may incur additional charges.
• Domain registration, hosting, premium themes, plugins, third‑party tools, APIs, and software licenses are the responsibility of the client unless specifically included in the proposal.
• Website compatibility with future browser updates, platform updates, or third‑party software changes may require additional maintenance or updates.
• Clients are responsible for maintaining backups and security after project handover unless a maintenance agreement is in place.

7 Payment Terms

• All service fees are payable in advance unless otherwise agreed in writing.
• GST and applicable taxes will be charged as per law.
• Work will commence only after payment confirmation.
• Delayed payments may result in service suspension or termination.
• Any third‑party software, advertising, marketplace, subscription, hosting, domain, plugin, theme, API, or platform fees are the responsibility of the client unless specifically included in the service agreement.

8 Refund Policy

Ecommerce Mineral Business Consultancy invests professional time, expertise, research, planning, consultation, optimization, content creation, development, and implementation efforts into every project and service engagement.

Once work has commenced, resources are allocated specifically for the client's project and therefore payments made for completed or ongoing services are generally non‑refundable.

Refund requests will be reviewed on a case‑by‑case basis; however, refunds will typically not be applicable where:

• Agreed services have already been delivered or initiated
• Research, consultation, strategy, optimization, design, development, or management work has been performed
• Marketplace, advertising, or search engine performance does not meet client expectations
• Market conditions, competition, pricing, customer behavior, or platform changes affect business performance
• The client chooses not to implement recommendations provided
• Delays or performance issues arise due to lack of client cooperation, approvals, or required information
• Third‑party platforms, marketplaces, hosting providers, software providers, or advertising networks impact performance

As service‑based work involves intellectual effort and professional resources that cannot be returned once utilized, completed work remains non‑refundable.

9 Early Termination of Long-Term Plans

For any long‑term service plan, including but not limited to 3‑month, 6‑month, 12‑month, website maintenance, or custom‑duration agreements:

If the client chooses to discontinue services before the agreed contract period ends:

• Completed service periods will be billed at the standard applicable rate.
• Any promotional discounts or package discounts may be adjusted.
• Any eligible remaining balance, if applicable, may be refunded after adjustment within 7–14 business days.
• No refund will be provided for completed work, completed service periods, or completed development milestones.

10 Reporting & Deliverables

Clients may receive reports, updates, recommendations, or deliverables related to services purchased, including but not limited to:

• SEO work completed
• Listing optimization
• Keyword research
• Competitor analysis
• Marketing recommendations
• Advertising observations
• Store performance reviews
• Business growth recommendations
• Strategy consultations
• Website designs
• Website development deliverables
• Technical implementation reports

Completion of agreed work, consultations, reports, recommendations, optimizations, development milestones, or deliverables shall constitute successful delivery of the service.

11 Intellectual Property

Any content, reports, strategies, recommendations, templates, documents, graphics, designs, source files, code, or materials created by Ecommerce Mineral Business Consultancy remain the intellectual property of Ecommerce Mineral Business Consultancy unless otherwise agreed in writing.

Upon full payment of the agreed project fees, ownership of the final website deliverables may be transferred to the client, excluding third‑party software, licensed themes, plugins, frameworks, or proprietary tools.

Clients may use delivered materials solely for their own business purposes.

12 Limitation of Liability

Ecommerce Mineral Business Consultancy strives to provide professional services with reasonable care, skill, and diligence.

However, we shall not be held responsible for business losses or operational impacts arising from factors beyond our direct control, including but not limited to:

• Marketplace account suspensions
• Listing removals
• Advertising performance fluctuations
• Search engine ranking changes
• Marketplace ranking changes
• Platform policy enforcement actions
• Business interruptions
• Data loss caused by third‑party platforms
• Website downtime
• Hosting failures
• Security breaches caused by third‑party services
• Indirect or consequential business losses

Under any circumstance, our maximum liability shall be limited to the amount paid by the client for the current service period or project.

13 Force Majeure

Ecommerce Mineral Business Consultancy shall not be held responsible for delays or failures in service caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Internet outages
• Platform outages
• Marketplace disruptions
• Cybersecurity incidents
• Technical failures
• Hosting provider failures
• Domain‑related issues
• Changes in marketplace or search engine algorithms

14 Modification of Terms

Ecommerce Mineral Business Consultancy reserves the right to modify, update, or revise these Terms & Conditions and Refund Policy at any time without prior notice.

Updated versions will become effective upon publication on the official website.

15 Acceptance of Terms

By purchasing, subscribing to, or using any service offered by Ecommerce Mineral Business Consultancy, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions and Refund Policy in full.